PRIVACY POLICY

EXOPS Training
Last Updated: November 19, 2025

This Privacy Policy explains how EXOPS Training, a division of EXOPS AI, (“we,” “us,” or “our”) collects, uses, and protects your information when you access our online training platforms, websites, courses, or any related services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to operate effectively and provide you with the best training experience.

a. Personal Information

We may collect the following personal data:

• Full name

• Email address

• Phone number

• Billing or payment information (processed securely by third-party providers)

• Account login details

• Communication preferences

b. Training & Usage Data

We collect data necessary to deliver, track, and improve training programs, including:

• Course progress and completion status

• Quiz and assessment results

• Training logs and timestamps

• Certificates awarded

• User interactions with lessons, modules, quizzes, and features

• Uploaded documents or assignments (if applicable)

c. Technical & Device Information

To optimize platform functionality, we may collect:

• IP address

• Browser type

• Device information

• Operating system

• Cookies and tracking data

• Browsing behavior within the training system

• Session analytics

2. How We Use Your Information

We use the information we collect to:

• Provide access to EXOPS Training content

• Deliver, track, and verify course progress

• Generate certificates and compliance records

• Send course updates, reminders, and notifications

• Process payments and manage subscriptions

• Improve platform performance and training quality

• Provide customer support

• Monitor platform security

• Comply with legal and regulatory obligations

• Send marketing or informational emails (you may opt out anytime)

3. Sharing and Disclosure of Information

We may share your information with trusted third parties who help us operate EXOPS Training, including:

a. Service Providers

• Learning Management System (LMS) operators

• Payment processors (e.g., Stripe, PayPal)

• Website hosting platforms

• Email marketing tools (e.g., Mailchimp, Brevo, HubSpot)

• Data analytics and tracking tools

• Cloud service providers (AWS, Google Cloud, etc.)

These third parties only access your data to perform services on our behalf and are required to maintain confidentiality.

b. Legal Requirements

We may disclose information if required to:

• Comply with legal obligations

• Respond to government or regulatory requests

• Protect the rights, property, or safety of EXOPS AI, our users, or others

c. No Selling of Personal Data

We do not sell, rent, or trade your personal information to any third party.

4. Cookies & Tracking Technologies

We use cookies, analytics tools, and tracking pixels to:

• Personalize your training experience

• Improve site performance

• Analyze learning behavior

• Track session data

You may disable cookies in your browser settings, but certain features may not function properly.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information.
However, no online system is 100% secure. You share information at your own risk.

6. Data Retention

We retain your information for as long as necessary to:

• Maintain your account

• Fulfill training record requirements

• Comply with legal or regulatory obligations

• Support internal analytics and auditing

If you request deletion of your account, we will remove your information unless we are legally required to retain it.

7. International Users

EXOPS Training operates worldwide.
By using our Services, you consent to the transfer and processing of your information in the countries where we operate, including regions outside of your own jurisdiction.

If you are located in the EU/UK, additional GDPR rights may apply.

8. Children's Privacy

This platform is intended for users 18 years of age and older.
We do not knowingly collect personal information from individuals under 18.

If we discover such information, we will delete it promptly.

9. Your Rights

Depending on your region, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your account

• Opt out of marketing communications

• Request a copy of your training records

• Restrict or object to certain processing activities

To exercise these rights, contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our platform after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:

EXOPS Training (Division of EXOPS AI)
Email: [email protected]